Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how MaxSmile handles personal information in connection with our online store, purchases, and customer support.

Information We Collect

Depending on how you interact with us, we collect:

• Contact information, such as your name, email address, delivery address, billing address, and telephone number if provided.

• Order information, including purchased products, payment status, returns, and transaction records.

• Messages and information you provide when contacting customer support.

• Technical and usage information, such as IP address, browser type, device information, and interactions with our website.

• Marketing preferences and consent choices where applicable.

Payment credentials are processed by the payment providers used at checkout. Please do not send full card details or passwords by email.

How We Use Information

We use personal information to process payments, fulfil and deliver orders, handle returns, provide customer support, maintain and secure our store, prevent fraud, and meet legal obligations.

Where permitted, we also use information to understand store performance and send marketing communications. You may unsubscribe from marketing emails at any time using the unsubscribe link. Essential order and service messages may still be sent.

Where applicable data protection law requires a legal basis, we rely on performance of a contract, legal obligations, legitimate interests such as security and customer service, or consent, depending on the activity.

How Information Is Shared

We share information as necessary with service providers involved in operating our store, including Shopify, payment providers, fulfilment partners, shipping carriers, IT providers, and customer support services.

If analytics or advertising services are used, they may receive device, usage, and interaction information subject to applicable consent and opt-out requirements.

We may also disclose information to comply with legal obligations, protect legal rights, or support a business transfer subject to applicable safeguards.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and saved preferences.

Where enabled, additional technologies may support analytics or advertising. Where legally required, these technologies require your consent before use.

You can manage cookies through your browser and any privacy controls available on our website. Blocking essential cookies may affect store functionality.

International Processing

Service providers may process information outside your country of residence. Where required, applicable legal safeguards must be used for international transfers.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order management, recordkeeping, legal compliance, and dispute resolution.

We use reasonable safeguards to protect information. No method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; withdraw consent; or opt out of certain advertising, sale, or sharing activities where applicable.

To make a request, email maxsmilehelp@gmail.com. We may need to verify your identity before responding. You may also have the right to complain to your local data protection authority.

Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided personal information inappropriately.

Policy Changes

We may update this policy to reflect changes in our operations or legal obligations. The latest version and revision date will appear on this page. Where legally required, we will provide additional notice or obtain consent.

Contact

For privacy questions or requests, email maxsmilehelp@gmail.com.