Return & Refund Policy

We want you to shop with confidence at MaxSmile. If you need help with an order, contact maxsmilehelp@gmail.com.

30-Day Returns

You may request a return within 30 calendar days of receiving your order.

For our voluntary change-of-mind return policy, products must be unused, unopened, in their original packaging, and have any original hygiene or safety seals intact. Please provide your order number or other proof of purchase.

Oral-Care and Hygiene Products

For hygiene reasons, opened or used oral-care products, including teeth-whitening products, are not eligible for voluntary change-of-mind returns.

This restriction does not affect your rights if a product is faulty, damaged, incorrect, or not as described. It also does not exclude any return right that cannot lawfully be restricted.

How to Request a Return

Email maxsmilehelp@gmail.com with your order number and the items you wish to return. If there is a product problem, please describe it and include photographs where reasonably possible.

We will provide return instructions and the appropriate return address. Please contact us before sending a parcel so it reaches the correct location. The shipping address printed on the original parcel may not be a return address.

After receiving our instructions, send the return within 14 days. We recommend keeping proof of postage.

Return Shipping Costs

For change-of-mind returns, you are responsible for return shipping costs, except where applicable law requires otherwise.

If we sent an incorrect, damaged, or faulty product, MaxSmile will cover necessary return shipping costs or provide another appropriate solution at no additional cost to you.

Damaged, Faulty, or Incorrect Products

Please contact us as soon as you discover a problem. We will assess the issue and provide a replacement, refund, or other remedy as required by applicable law.

Our 30-day voluntary return period does not shorten statutory warranty or consumer protection rights.

Refunds

We will notify you after assessing your return. Approved refunds are issued to the original payment method within 7 business days, or sooner where legally required. Your bank or payment provider may require additional time to display the credit.

For voluntary change-of-mind returns, original shipping charges are not refundable unless required by law. We do not charge a restocking fee.

Order Cancellations

Contact us immediately if you wish to cancel or change an order.