Shipping policy
Shipping Policy
At MaxSmile, we offer international shipping to the destinations available at checkout.
Delivery Time
Our estimated delivery time is 5–8 business days from the date your order is confirmed, including order processing and transit.
Business days are Monday through Friday, excluding public holidays. Delivery dates are estimates, not guarantees. Customs clearance, remote delivery locations, public holidays, or carrier disruptions may cause delays.
If we become aware of a significant delay, we will contact you using the email address provided with your order.
Shipping Charges
Any applicable shipping charges are displayed at checkout before payment. Free shipping applies only when expressly shown with your order.
Order Tracking
When your order ships, we will send a shipping confirmation email with tracking information where available. Tracking updates may take time to appear after the carrier receives your parcel.
International Orders and Customs
Orders may be shipped internationally. Import duties, customs charges, and local taxes may apply depending on your destination.
Charges collected by MaxSmile will be shown at checkout. Any import charges not collected at checkout may be payable to the relevant authority or carrier, where permitted by law.
Delivery Address
Please enter a complete and accurate delivery address. If you notice an error, email maxsmilehelp@gmail.com immediately. Address changes may not be possible once an order has shipped.
If an order is returned because of an incorrect address or failure to collect it, we will contact you to arrange an appropriate solution. Any reasonable additional shipping charges will be explained before reshipment.
Delayed, Missing, or Damaged Orders
If your order has not arrived within the estimated delivery period, or arrives damaged, contact maxsmilehelp@gmail.com with your order number.
We will investigate with the carrier and arrange a replacement, refund, or other appropriate remedy where required. A delivery scan alone does not prevent us from reviewing a missing-parcel claim.
Nothing in this policy limits your statutory rights concerning delivery, cancellation, or refunds.
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